SRA





The Solicitors Regulation Authority regulates Enfield Family Law Ltd.
According to our records, Enfield Family Law operates the website www.enfieldfamilylaw.co.uk.


Regulated by Solicitors Regulation Authority

We set the rules that this firm and the solicitors who work for it must follow and will take action if these rules are broken.

This means that:

everyone who works for the firm must meet the high standards we set

this firm must have the right level of insurance to protect you in case something goes wrong

you may be able to claim through our Compensation Fund to have your money reimbursed if this firm or a solicitor working for it loses your money

you can complain to us if you are concerned about the behaviour of this firm.

If you have concerns about the service you receive you can also make a complaint to the SRA https://www.sra.org.uk/consumers/problems/report-solicitor/ or the Legal Ombudsman, who may be able to help you in resolving the issue.

You can find out more about this firm by using the Solicitors Register.

Find out more about how you can compare information about different legal services providers online to help you choose the right provider for you.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure . Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint
and

No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.